Refund policy
We sell food, so all sales are final, with one exception: if something arrived wrong, damaged, or expired, we'll make it right.
you're eligible for a refund or replacement if:
- the product arrived damaged (crushed box, or leaking)
- you received the wrong product
- the product is past its best by date on arrival
you're not eligible if:
- you simply changed your mind
- more than 48 hours have passed since delivery
- the product was damaged after delivery
how to request a refund
- message us within 48 hours of receiving your order
- send a photo of the issue on instagram @ofudgee
- we'll review and respond within 1 business day
- once approved, you'll get either:
- a full refund to your original payment method within 5–7 business days, or
- a free replacement sent out on us